This article is divided into 2 sections: General and Generating a WebKey Account.

General

Go to the main page of the Global Technical Access Center (GTAC) at the address http://support.industrysoftware.automation.siemens.com/gtac.shtml
or enter this address in your browser: siemens.com/gtac

The website looks like this:

The following sections are important for Solid Edge users:

• Create or Update an Incident Report
  This allows you to track the status of your calls reported to Siemens PLM.
• License management
  Product activation for Solid Edge workstations, floating license files for download, emergency key.
• Download and Upload Files
  This allows you to download Solid Edge software updates (maintenance packs).
  Direct link: https://download.industrysoftware.automation.siemens.com/solid_edge/
• Documentation
  English documentations for download.
• WebKey Account Management
  Generation and management of a login (WebKey)
• Featured Services
  Service from Siemens. The Web Seminar for New Customers is potentially of interest.
• Hardware and Software Certifications
  List of hardware products, the currently supported operating system versions, graphics cards and corresponding drivers.
• Siemens PLM Community

You will need a WebKey for these sections.
If you have generated a WebKey, you have access to Customer Support services.

Generating a WebKey Account

– Generate a WebKey by clicking on WebKey Account Management on the main page.

– The following window appears. Select the Create Account entry.

– Then select Siemens PLM Standard WebKey Creation.

– The following information is required to generate a WebKey account:

• Sold-to ID and the WebKey Access Code.
  Both items can be found in the top section in your license file SELicense.dat when opened with an editor (notepad).

NOTE:
We always send a temporary license file for Solid Edge to new customers via email.
The existing Solid Edge installations can be found in your current license file:

– Path for ST6 or later: C:\Program Files\Solid Edge ST<x>\Preferences\

– Enter the Sold-To ID and the Webkey Access Code in the boxes provided and confirm the entry with Continue.

– Now the following information must be provided: first name, last name, phone number and email address.

– Select a user name for the WebKey under Choose a Username and set the password for access. Special characters are not allowed.

Please note that the email address you enter cannot be changed later on.

– After filling out all fields, scroll all the way down and click the Submit button.

– After successful set up of the WebKey, a confirmation is displayed that the WebKey has been generated.

You will then receive an email sent to the address you provided.

– Please ensure that this email is not mistakenly received as spam.

– You are required to click on the verification link contained in this email.

This concludes the generation of the WebKey account.