How is a WebKey Account generated?

This article is divided into 2 sections: General and Generating a WebKey Account.


Go to the main page of the Global Technical Access Center (GTAC) at the address
or enter this address in your browser:

The website looks like this:

The following sections are important for Solid Edge users:

  • Create or Update an Incident Report
    This allows you to track the status of your calls reported to Siemens PLM.
  • License management
    Product activation for Solid Edge workstations, floating license files for download, emergency key.
  • Download and Upload Files
    This allows you to download Solid Edge software updates (maintenance packs).
    Direct link:
  • Documentation
    English documentations for download.
  • WebKey Account Management
    Generation and management of a login (WebKey)
  • Featured Services
    Service from Siemens. The Web Seminar for New Customers is potentially of interest.
  • Hardware and Software Certifications
    List of hardware products, the currently supported operating system versions, graphics cards and corresponding drivers.
  • Siemens PLM Community

You will need a WebKey for these sections.
If you have generated a WebKey, you have access to Customer Support services.


Generating a WebKey Account

– Generate a WebKey by clicking on WebKey Account Management on the main page.


– The following window appears. Select the Create Account entry.


– Then select Siemens PLM Standard WebKey Creation.


– The following information is required to generate a WebKey account:

  • Sold-to ID and the WebKey Access Code.
    Both items can be found in the top section in your license file SELicense.dat when opened with an editor (notepad).

We always send a temporary license file for Solid Edge to new customers via email.
The existing Solid Edge installations can be found in your current license file:

– Path for ST6 or later: C:\Program Files\Solid Edge ST<x>\Preferences\


– Enter the Sold-To ID and the Webkey Access Code in the boxes provided and confirm the entry with Continue.


– Now the following information must be provided: first name, last name, phone number and email address.

– Select a user name for the WebKey under Choose a Username and set the password for access. Special characters are not allowed.

Please note that the email address you enter cannot be changed later on.

– After filling out all fields, scroll all the way down and click the Submit button.

– After successful set up of the WebKey, a confirmation is displayed that the WebKey has been generated.

You will then receive an email sent to the address you provided.

– Please ensure that this email is not mistakenly received as spam.

– You are required to click on the verification link contained in this email.


This concludes the generation of the WebKey account.


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